Shipping, duties & returns
How your order gets to you, who pays what at the border, and what happens if something is wrong.
Last updated 9 October 2026
Prepared on 9 October 2026 from the commercial terms the client has confirmed in writing. It has not yet been approved by a lawyer. Clauses tagged For review need a decision from the lawyer or the client before launch.
Where we ship
We ship worldwide: by DHL Express for samples and smaller orders, and by sea freight for bulk orders where the timing allows. Every shipment is tracked.
Incoterms
We quote EXW Sialkot by default (Incoterms 2020). FOB, DAP, DDP are available on request; tell us which one your freight forwarder needs.
Duties and customs
Unless your quote says DDP, import duty, VAT or GST and customs clearance in your country are your responsibility. We provide a commercial invoice and packing list with the correct product codes, and we declare the true value of every shipment.
Typical timings
| Stage | Typical time |
|---|---|
| Digital mockup | 24 hours |
| Physical sample | 7–10 business days |
| Bulk production | 10–15 days from approval and deposit |
| Courier | DHL Express, around 5–7 working days depending on destination and customs |
| DDP delivery (duties prepaid) | Around 12–14 days |
| Sea freight | Estimated per order, by route |
These are typical times, not guarantees. Your order ships once the balance is paid, so allow time for your payment to reach us. Customs clearance in your country can also add time.
Damage in transit
Responsibility for goods in transit follows the agreed Incoterm. If a parcel arrives damaged, photograph it before opening, note the damage when you sign for it, and tell us straight away. We will provide the documents you need for a carrier or insurance claim.
If something is wrong with your order
Every order is inspected before it ships. If pieces arrive faulty, short or different from the approved design, email info@kitnextsports.com with photographs within 7 days of the goods reaching you. Once we confirm the problem, we put it right by remake, replacement or credit.
Because every garment is made to your artwork and sizes, custom orders cannot be returned for a change of mind. The full terms are in our terms of business.